Luminous Nutrition – Privacy Policy

Luminous Nutrition – Privacy Policy (UK GDPR Compliant)

Last Updated: 14/09/2025

At Luminous Nutrition, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Who We Are

  • Trading Name: Luminous Nutrition Limited

  • Registered Office: 

  • Data Controller: Luminous Nutrition Luminousnutrition@hotmail.com

We are responsible for ensuring your personal data is processed in compliance with the UK GDPR and Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, age, date of birth.

  • Contact Data: Billing address, shipping address, email, phone number.

  • Payment Data: Payment details (processed securely via third-party providers; we do not store full card details).

  • Technical Data: IP address, browser type, device information, cookies.

  • Transaction Data: Order history and purchase records.

  • Health Information (optional): Where provided voluntarily for tailored nutrition/workout plans.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Provide customer support.

  • Send important updates about your order or account.

  • Improve our website, products, and services.

  • Send marketing emails (only if you have opted in you may unsubscribe at any time).

  • Comply with legal and tax obligations.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfil your orders and provide services.

  • Legal obligation – to comply with UK law (e.g. tax regulations).

  • Legitimate interests – for business improvement and fraud prevention.

  • Consent – for marketing communications or processing sensitive health information.

5. Sharing Your Information

We will never sell your personal data. We may share your data with:

  • Payment providers (e.g. Shopify Payments, PayPal) to process payments securely.

  • Delivery partners (e.g. couriers, Royal Mail) to ship your orders.

  • IT and service providers that support our website.

  • Legal authorities if required by law.

6. International Transfers

Some of our service providers (e.g. Shopify, payment processors) may transfer data outside the UK. In such cases, we ensure safeguards are in place (e.g. UK-approved Standard Contractual Clauses).

7. Data Retention

  • We retain your data only as long as necessary for order fulfilment, accounting, or legal obligations.

  • Typically, we keep records for 6 years to comply with HMRC requirements.

  • Marketing data is kept until you opt out.

8. Your Rights (Under UK GDPR)

You have the right to:

  • Access your data (subject access request).

  • Request correction of inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Object to processing or withdraw consent (e.g. marketing).

  • Request data portability.

  • Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.

To exercise these rights, contact us at: [Insert Contact Email].

9. Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic. You may manage or disable cookies via your browser settings.

10. Security

We implement technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Payment details are always processed securely and encrypted.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last Updated” date.

📌 Contact Us
For any privacy-related questions, please email us at: luminousnutrition@hotmail.com.