Luminous Nutrition – Shipping Policy

Luminous Nutrition – Shipping Policy

Last Updated: 14/09/2025

At Luminous Nutrition, we are committed to delivering your orders quickly, securely, and reliably both in the UK and worldwide.

1. Processing Times

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).

  • You will receive an email confirmation once your order has been dispatched.

2. UK Shipping

  • DPD Next Day

  • Free UK delivery on orders over £100.00.

  • Deliveries are made via trusted couriers DPD.

We’re expanding international shipping (including heavier items) coming soon. Stay tuned!

4. Tracking Orders

  • Once dispatched, you will receive a tracking number by email.

  • You can track your order directly via the courier’s website.

5. Delays

  • While we aim to deliver within the stated timeframes, delays may occur due to customs, courier backlogs, or events outside our control.

  • Luminous Nutrition is not liable for delays caused by third-party couriers or customs authorities.

6. Missing or Damaged Parcels

  • If your order has not arrived within the estimated timeframe, please contact us at [Insert Email].

  • For damaged items, please email us within 48 hours of delivery with photos of the packaging and product.

7. Restrictions

  • Some countries may restrict or prohibit the import of supplements and vitamins. It is the customer’s responsibility to check local regulations before ordering.

  • If your parcel is returned due to import restrictions, we may issue a refund minus shipping costs.

📌 Contact Us
For any shipping-related queries, please contact: luminousnutrition@hotmail.com